Spa Policies

Spa Package Terms & Conditions

  1. Package RM2001 & above valid 3 years from application date. Package RM2000 & below valid 1 year from the application date. Remaining balance is nullified. Package validity cannot be extended.
  2. All appointment bookings required confirmation via telephone call, if cannot be reached, a SMS confirmation will be sent. In the event of cancellation/ no show after confirmation or after cut-off time in the reminder sms, a RM 20 No Show Fee will be deducted from the package balance.
  3. There is no refund/exchange for all partially utilized packages. Unused packages can be exchanged to other packages of equal to or higher value or retail products within 7 days of purchase. No cash refund to be given.
  4. In case of outlet relocation or unavailability of requested staff, the company will try our best to arrange appointments at the nearest outlet and/or next available staff. No refund will be given in such cases as long as the treatment can still be rendered.
  5. Standard Package holders are entitled to a 10% discount on selected products. This privilege is valid only while the package is active & is not transferable or applicable with another offer/discount. Not applicable with promotional packages, unless otherwise stated.
  6. Flexi Value Package credit points are redeemable against a la carte treatments (based on the prevailing prices at time of redemption). No compensation will be given in case of price changes.
  7. Items in Treatment Series Packages are fixed & not exchangeable to other items. In the case of reduced treatment time due to customer tardiness, full treatment will be deducted.
  8. All booking requests (timing, location, and therapist) are subjected to availability. Late arrival may result in reduced treatment time.
  9. All packages are transferrable to other people with written permission from package owner and can be utilized at any SK-II Boutique Spa outlets within the country of purchase.
  10. SK-II Crystal Club Points are awarded to Package holders upon self-redemption only. They are not awarded for package purchase, transferred or voucherized point/treatment. Facial treatments cannot be used to qualify for Crystal Club Membership. Other Terms & Conditions apply.
  11. The company’s standard operation policies, including the spa etiquette, are to be observed at all time while present at our facilities.
  12. The company reserves the right to change menu items, prices, personnel and other policies at any time without prior notice, nor compensation.